Help & FAQ
Questions? We've got you.
answered with love.
Welcome to Sarah’s Skin Co.! From sweet-smelling sugar scrubs to everyday grooming and body-care essentials, we’re here to make your self-care routine feel a little more special. Explore our frequently asked questions to learn about our products, how to use them, and what makes our little brand unique.
About Sarah’s Skin Co.
our little brand
What is Sarah’s Skin Co.?
Sarah’s Skin Co. is a small, creative body-care brand inspired by Sarah’s love of making things, experimenting with scents, and bringing her ideas to life. Our growing range includes handmade sugar scrubs and other body-care and grooming essentials.
Who creates your products?
Sarah is the young creator behind the brand and works alongside her mommy to develop ideas and create products. Each collection reflects Sarah’s creativity and her excitement for learning and trying new things.
What kinds of products do you offer?
Our product range is growing! Depending on availability, you may find body scrubs, lip scrubs, lip balms, beard oils, bath products, seasonal releases, and giftable collections.
Are your products handmade?
Our products are prepared in small batches or assembled in small runs, depending on the product. We take care to follow the applicable product instructions and maintain consistent presentation and quality.
Will you release new collections?
Yes! We’re always exploring new ideas, scents, and products. Follow our website and social media for announcements about new releases and limited-edition collections.
Product questions
find your favorite
How do I choose the right product for me?
Read each product description to learn about its intended use, scent, ingredients, size, and directions. If you have a question about a particular product, contact us before purchasing.
Are your products suitable for all skin types?
Everyone’s skin is different. Review the ingredient list before use, especially if you have sensitive skin or known allergies. Perform a patch test as directed and discontinue use if irritation occurs.
Can I use your body scrubs on my face?
Our sugar scrubs are intended for body use only and are not recommended for the face. Always follow the directions on the individual product label.
Are your products scented?
Many of our products feature fragrance or other scent ingredients. Please check each product listing and ingredient declaration for details, especially if you are sensitive to fragrance.
Do you test your products on animals?
No! Our products are not tested on animals. We love our furry friends, and we create our products with care for people and animals alike.
Are your products safe for children?
Product suitability depends on the individual formula, ingredients, directions, and age guidance. Please review the product label and contact us if you have questions before purchasing for a child.
How to use & care
soft skin ahead
How do I use my sugar scrub?
Apply a small amount to damp body skin, gently massage in circular motions, and rinse thoroughly. Avoid the face, broken skin, and sensitive areas. Follow the directions on your product label.
How do I use beard oil?
Dispense a small amount into your palm, rub your hands together, and work the oil through your beard and the skin beneath. Start with a small amount and follow the product directions.
How do I use lip scrubs and lip balms?
Follow the directions provided with each product. Lip scrubs should be used gently and not on cracked or irritated lips. Apply lip balm as directed, and discontinue use if irritation occurs.
How should I store my products?
Storage requirements vary by product. Generally, keep containers closed and away from excessive heat, direct sunlight, and moisture. Follow the specific storage directions on each label.
Why does my product look or feel different from another batch?
Small-batch products may have slight variations in color, texture, scent, or appearance. Contact us if you notice a significant or unexpected change.
How long will my product last?
Product life varies by formula, packaging, storage, and frequency of use. Follow any use-by guidance on the label rather than assuming every product has the same lifespan.
Orders, shipping & returns
packed with care
How do I place an order?
Browse our shop, select your products, add them to your cart, and complete checkout using the available payment options.
When will my order ship?
Processing times and delivery estimates are provided through our shipping information and checkout. Delivery times may vary based on the shipping method and destination.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once an order has been processed or shipped.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and photos if relevant. We’ll review the situation and explain the available next steps.
Can I return or exchange a product?
Because our products are personal-care items, eligibility for returns or exchanges may be limited. Please review our Return & Refund Policy for the full terms and instructions.
Do you offer gift sets?
Gift options may be available depending on the current collection. Check our shop for available bundles and seasonal offerings.
Sarah’s collections
always something new
What is the Sweet Seas Collection?
The Sweet Seas Collection is inspired by sweet scents, seaside fun, and Sarah’s love of creating. It features our coastal-inspired sugar scrubs, with availability varying by release.
What is Daddy’s Collection?
Daddy’s Collection, also known as the Captain’s Collection, is a special line created with Dad in mind. It features grooming products such as Captain’s Cut Beard Oil, with additional products introduced as they become available.
Do you offer limited-edition products?
Yes, we may introduce seasonal or limited-edition products. These are available while supplies last and may not return once a particular release has sold out.
How can I hear about new products?
Visit our website and follow our official social media accounts for new product announcements, seasonal releases, and behind-the-scenes updates from Sarah.
Fan favorites
a great place to start
Still have a question?
Sweet Skin. Happy You.
We’re happy to help! If you need more information about an ingredient, product, order, or upcoming collection, visit our Contact page and send us a message.
Contact us